Security Statement

Privacy Policy

v2.0 24.8.2021 15:30

Privacy Policy

Introduction

This Privacy Policy describes how we collect and use your personal information. It also tells you about your rights with us and how to exercise those rights.

The policy applies to:

  • our customers
  • people participating in marketing activities, contests, and customer surveys on our websites, applications, platforms, and social media channels (Digital Channels) who connect with us in other ways, such as through our customer service.

Our goal is to provide users with assurance that their privacy is respected and that their personal information is processed appropriately. VRUM VRUM Oy complies with the data protection legislation in force in all processing of personal data. In the European Union (EU) and the European Economic Area (EEA), the General Data Protection Regulation (GDPR) and complementary national legislation apply.

This privacy policy generally applies to our processing of personal data and this is the only description that appears on this website or in other communication channels used by VRUM VRUM Oy.

What is meant by personal data and the processing of personal data?

Personal data means all information that can be linked, directly or indirectly, to a living person in connection with other data. Thus, several different types of information are classified as personal information, such as name and contact information, IP addresses, content of competition entries, selections made and preferences.

The processing of personal data is considered to be all activities related to personal data, such as the collection, storage, processing, use for various purposes, alteration or destruction of personal data.

What personal information do we process about you and for what purposes?

When you rent our cars, we process your name, postal address, e-mail address and telephone number information, for example.

Your personal data will be processed for the following purposes:

  • Providing the service you have ordered in accordance with the agreement entered into with you, including the description of the service and the special terms of the service.
  • Providing additional services, such as providing access to the rent.vrum.fi customer portal, where you can get information about your rentals.
  • Implementation of marketing measures, including by post, e-mail and text / multimedia message. You can opt out of receiving new messages from the link in each email or text / multimedia message or by contacting us via the contact details below.
  • Analyzing and grouping visitors to our digital channels based on their choices, priorities, and preferences, so-called profiling, designed to provide you with customized relevant information such as recommendations, ads, and offers.
  • Prevent, detect and address fraud, fraud and abuse of VRUM VRUM services.
  • Compilation of anonymized statistics on the use of VRUM services.
  • VRUM Maintenance, development, testing and improvement of VRUM’s services and the technical platforms needed to provide them.
  • Creating custom audiences so we can send you customized offers and ads on VRUM VRUM digital channels, provided you have given your consent. You can revoke your consent at any time by using the revocation tools on the Digital Channel where targeted marketing and advertising occurs. If such tools are not available, you can withdraw your consent by contacting us via the contact details below.

When you visit our Digital Channels and when we use cookies

When you visit or use our Digital Channels, we collect information that you yourself choose to provide to us. These include name, mailing address, email address, phone number, and other identifying information.

We may also process information about how you use our Digital Channels, such as event history information and technical information about your devices on which you use VRUM VRUM Digital Channels. These include, for example, IP address, unique device ID, and web browser type.

VRUM VRUM also offers some services that require VRUM VRUM to access data on your mobile device (such as a mobile phone or tablet). This may include images, contacts, recordings, and location information. VRUM VRUM eo never collects information for which you have not given your express consent.

VRUM VRUM uses so-called cookies on several of its Digital Channels. Cookies are used to collect information about how you use that Digital Channel. More information about VRUM’s cookies used by VRUM on its Digital Channels and how to delete them is available in VRUM’s VRUM Cookie Policy.

Your personal data will be processed for the following purposes:

  • Providing, maintaining, testing and improving our digital channels.
  • Providing support in the event of a problem with our Digital Platforms.
  • Implementation of marketing measures, including by post, e-mail and text / multimedia message. You can opt out of receiving new messages from the link in each email or text / multimedia message or by contacting us via the contact details below.
  • Analyzing and grouping visitors based on their choices, priorities, and preferences, or so-called profiling, is designed to provide you with customized relevant information, such as recommendations, ads, and offers. It is also possible that VRUM’s information on the use of VRUM’s various Digital Channels will be combined for this purpose and for the development of products and services.
  • Generating reports, tracking marketing campaigns and compiling anonymized statistics on the use of our digital channels; Managing, developing and testing our IT systems to ensure the high quality of our Digital Channels and to detect and prevent security attacks such as viruses.
  • Creating custom audiences so that we can send you customized offers and advertisements on VRUM VRUM Digital Channels, provided you have given your consent to do so. You can revoke your consent at any time by using the revocation tools on the Digital Channel where your targeted marketing and advertising occur. If such tools are not available, you can withdraw your consent by contacting us via the contact details below.

When you participate in marketing activities, competitions and customer surveys

If you participate in competitions, customer surveys or other marketing activities that we organize, we process, for example, contact information, the contents of competition entries, opinions, preferences and other personal information you provide.

We process your personal information for the following purposes:

  • Manage marketing activities, contests, or customer surveys, including contacting you and paying out potential winnings.
  • Informing about new marketing activities, competitions and customer surveys.
  • Implementation of marketing measures, including by post, e-mail and text / multimedia message. You can opt out of receiving new messages from the link in each email or text / multimedia message or by contacting us via the contact details below.
  • Compiling anonymized statistics on marketing activities, competitions and customer surveys to help us improve our services.
  • VRUM Maintenance, development, testing and improvement of VRUM’s services and the technical platforms needed to provide them.

When you contact us and communicate with us in other ways

When you contact us, for example through customer service, we process the information related to your contact. If you visit or contact us through our social media accounts (third party platforms such as Facebook and Twitter), VRUM VRUM may also receive information about your profile and interactions on the platform from the provider of that platform.

Your personal data will be processed for the following purposes:

  • Communicate with you and manage the contacts you make through our customer service, email forms, and social media accounts.
  • Analyzing calls and conversations to improve our communications and to ensure your own safety and the security of our operations.
  • Compilation of anonymized statistics on the use of VRUM’s communication functions.
  • VRUM Maintenance, development, testing and improvement of VRUM’s services and the technical platforms needed to provide them.

Deletion of personal data

We will only process your personal data until the purpose of the processing has been fulfilled or until VRUM’s legal obligations have been fulfilled. We will then delete your personal information in accordance with our deletion policy or our internal instructions for deleting the information.

Legal basis for the processing of your personal data

VRUM VRUM always processes your personal data in accordance with applicable law. We process your personal information when it is necessary for us to enter into an agreement with you, to answer any questions you may have about customer service, or when we have some other legitimate reason to process your personal information, such as marketing our digital channels or developing our services.

If VRUM VRUM processes your personal information for a purpose that requires your consent under applicable law, we will confirm your consent in advance by usually asking you to click the check box. We also process your personal information when we have a legal obligation to do so.

Protection of personal data

VRUM VRUM maintains a high level of security in the processing of your personal information and takes appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, dissemination or destruction.

Disclosure of personal data

VRUM VRUM may authorize external partners and suppliers to perform assignments for VRUM VRUM, for example, to provide IT services or payment solutions, or to assist in marketing, analysis or statistics. As part of the provision of these services, VRUM VRUM’s partners, both inside and outside the EU and the EEA, may have access to your personal information.

VRUM VRUM may disclose personal information to third parties, such as the police or any other authority, in connection with the investigation of a crime or if we are otherwise required to disclose such information by law or governmental decision.

External links

This Privacy Policy applies, among other things, to information about you that VRUM processes on VRUM’s Digital Channels. VRUM VRUM’s Digital Channels may sometimes contain links to external websites or services that we do not control. If you access an external website through such a link, we recommend that you read the privacy policy and cookie policy for that site.

Processing of personal data concerning children

VRUM VRUM’s Digital Channels are not aimed at children, and therefore VRUM VRUM does not knowingly collect personal information about children. If, as the guardian of your child, you become aware that your child has provided personal information to VRUM VRUM, please contact us at the address below in order to exercise your child’s right to, for example, correct or delete the information.

Contact information

The registrar responsible for processing your personal data is VRUM VRUM Oy, which is stated in the terms of the service you are using, on the Digital Channel you are visiting or in another connection. If you have any questions about how VRUM VRUM handles your personal information, please contact the VRUM VRUM Privacy Officer by email or phone:

Email: info@vrum.fi

Tel: +358 20 730 6420

Your rights regarding the processing of personal data

You have the following rights with respect to the company that processes your personal information:

  • Right of access to data (extract from personal data stored in the register) – the right to receive confirmation and information that personal data concerning you are being processed.
  • Right to rectify data – right to rectify incorrect data.
  • Right to delete data – the right to request the deletion of data. This right is limited to information that may be processed by law only with your consent if you withdraw your consent and object to the processing of your information.
  • Right to object to the processing of data – right to object to the processing of data if the processing is based on a legitimate reason in the public interest or for direct marketing purposes.
  • Right to restrict the processing of data – the right to request a restriction on the processing of personal data, for example if you deny the accuracy of the data. While the accuracy of the information is being verified, VRUM VRUM has limited access to the information.
  • The right to transfer data from one system to another – the right to request the transfer of personal data from one controller to another. This right is limited to the information you have provided to us yourself.
  • If you believe that VRUM is not processing your personal data in accordance with applicable data protection law, you also have the right to lodge a complaint with the appropriate supervisory authority.

If you wish to exercise any of your above rights or to learn more about a particular right and the conditions for exercising those rights, please contact us through the contact information provided above. You can also obtain an extract of your personal information stored in the register through our automated service. Authentication will then take place with your bank ID.

Changing the Privacy Policy

VRUM VRUM may make changes to this Privacy Policy from time to time. The latest version of the Privacy Policy is always available on the VRUM VRUM website.

 

[1] Regulation (EU) 016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection) is in force in the European Union and the European Economic Area. -regulation).

Cookie Policies

Our website uses cookies. By using our website, you accept the use of cookies. Cookies make using our website easy, fast and user-friendly.

A cookie is a small text file that an Internet browser stores on a user’s device. Cookies are set on the user’s terminal only with the site the user invites. Only the server that sent the cookie can later read and use the cookie. Cookies or other technologies do not damage the user’s terminal or files, and cookies cannot be used to access programs or spread malware. The user cannot be identified by cookies alone.

The uses of cookies are to enhance analytics, marketing and communication. Cookies are divided into subgroups: functional cookies, product development and business reporting, advertising reporting and advertising targeting.

There are some third-party tools or plug-ins that are required for the operation of the service. Such tools include, for example, social media or video embedding on sites or social media sharing and liking functionality. In addition, such third-party plug-ins may collect information about users of online services, for example, to recommend content or track the number of visitors.

If you wish, you can prevent your browser from using cookies, delete stored cookies or request notification from your browser about new cookies. Instructions for deleting cookies can be found at: https://www.aboutcookies.org/ Blocking or deleting cookies may interfere with some of the functions of our website.

You can read more about cookies and Finnish cookie requirements on FICORA’s website
https://www.kyberturvallisuuskeskus.fi/fi/toimintamme/saantely-ja-valvonta/luottamuksellinen-viestinta

We reserve the right to update cookie policies, for example, due to service developments or mandatory legislation.

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7