Rental conditions

RENTAL CONDITIONS

v1.3 25.07.2021 12:00

These terms replace all previously valid rental terms.

The following conditions apply between the lessor VRUM VRUM Oy, Business ID: 3212441-1 (hereinafter the rental company) and the lessee (hereinafter the customer).

The valid price list always applies in the rental conditions.

Price list >

1. VEHICLE USE AND RESTRICTIONS

a. The customer must take care of the vehicle as if it was his own and be is especially careful and cautious in all matters related to driving and using the vehicle. The risk of the vehicle passes to the customer at the beginning of the rental and ends with the return of the vehicle in accordance with section 8 of the rental conditions.
b. The customer is the principal user of the vehicle and may, at his own risk, hand over the vehicle only to a person whose information has been provided to the rental company at the time of booking. The customer and any additional driver are obliged to familiarize themselves with the terms of use of the service and must meet other conditions set by legislation and the rental company for driving the vehicle.
c. The customer agrees to rent a shared vehicle and the rental company representative is not inspecting the condition of the vehicle when the customer picks up the vehicle. The customer undertakes to photograph the vehicle from all directions at the time of pick-up and upload them via the reservation system to VRUM’s VRUM server during the activation phase of the reservation. If, for one reason or another, the images cannot be downloaded at the moment, the photos must be sent to info @ vrum .fi and call customer service to activate the reservation. The customer must also inform the rental company before the rental of any damages, which are not marked on the deviation list. Damage inspection takes place in the rental system during the booking activation phase.
d. The vehicle must not be used for towing or pushing another car, racing, driving on ice, driving outside public road areas, driving for teaching or anything other than normal use.
e. The vehicle may not be taken outside the borders of Finland without the separate permission of the rental company. Unauthorized export will result in a notification to autorities and revocation of the car’s license, which will shut down the car immediately. For vehicles that are not returned and taken over by the authorities, the customer will be charged for the costs of returning the vehicle back to Finland, as well as any parking days without an upper limit.
f. Smoking and transporting animals separately in the vehicle is prohibited. Violation of the prohibition will result in the customer being charged for cleaning costs in accordance with the applicable separate price list.
g. The vehicle must be locked whenever leaving it. During the rental, the doors must be opened and locked normally with the vehicle keys. At the end of the rental, the car must be locked in accordance with the instructions. Read Booking and Car Management>
h. The customer undertakes to follow the instructions given to him through the various customer service channels on the use of the vehicle, even if they are not specifically mentioned in the rental conditions.

2. CUSTOMER'S LIABILITY

2.1. Damages and defects

The customer is obliged to return the vehicle and its equipment in a condition corresponding to the moment of collection.
a. The customer compensates for the damage to the vehicle and its equipment as well as the lost parts and equipment in accordance with the valid separate price list. The liability for damages applies to the vehicle and its parts and equipment in its entirety, including the chassis, tires, rims, windshield, windows, dust caps, antennas, cam carts and the like, as well as other equipment and accessories in the vehicle. The customer is obliged to inspect the car’s equipment and supplies at the beginning of the rental and notify the rental company of any defects and deficiencies.
b. During the rental period, the customer is the owner of the vehicle and is obliged to pay the fines, parking and parking errors, tolls and congestion charges and any other charges related to the rental and any costs incurred or to be collected during the rental period. In addition to the amount to be charged, the rental company charges a handling fee in accordance with the valid service price list.
c. The customer is responsible for the consequences of their actions or omissions in violation of the rental instructions and the resulting costs even after the rental. These include improper parking of the vehicle, failure to secure the vehicle, leaving lights or other power-consuming equipment on, leaving windows open, and other similar negligence or recklessness. The rental company will charge the customer a fee in accordance with the valid service price list for the omissions handled.
d. The customer is obliged to clean or replace larger-than-usual dirt. The customer undertakes to wipe stains, collect loose debris and shake the carpets when he returns the vehicle. For cleaning caused by negligence, the rental company will charge the customer for the cleaning costs in accordance with the valid service price list.
e. If the customer loses the vehicle keys, he is obliged to reimburse the rental company in full for all costs incurred due to the loss of keys, including any transfer costs, downtime, costs for renewing locks and keys, and any other damage to the vehicle, regardless of the insurance cover chosen.
f. If the customer reports the vehicle to be stolen, he must return the vehicle keys to the rental company. If the customer does not return the keys, he is obliged to replace both the vehicle and its equipment at full value.

2.2. Insurances

a. The vehicle is covered by normal motor third party liability insurance to cover damage caused to the innocent party in excess of the selected deductible. In addition, the vehicle has animal, fire, theft, wagon damage, and car service insurance. These compensate for damages under normal insurance terms in excess of the selected deductible. The customer’s property is not covered by theft insurance. The insurance does not cover damage to the vehicle caused by the customer’s negligent handling, negligence or willful misconduct. If an outside party causes damage to the car during the rental, the customer is obliged to provide the rental company with a damage report and an undertaking by the party who caused the damage to compensate for the damage.
b. The rental company invoices the customer for damage events in accordance with a separate price list, in which case the upper limit is the amount of the selected deductible or mentioned separately in the price list. However, the customer is obliged to fully compensate for any damage caused to the vehicle by his negligence or willful misconduct. The rental company also charges the customer for downtime due to damage, however, for a maximum of 7 days. The amount of compensation for downtime is determined according to the maximum daily price of the rental.
c. If the customer has taken a voluntary additional service to reduce the deductible in connection with the rental and before the start of the booking, this service will only take effect for damages covered by the hull and does not apply to the compensation prices mentioned in the separate price list. The deductible reduction is only valid if it has been paid for in the payment service before the start of the booking and covers the event according to the type of damage in question.
d. At the time of booking or before the start of their booking, the customer can purchase additional tire insurance and windshield insurance. Voluntary and additional tire insurance covers the direct costs of a tire puncture, such as tire repair or replacement and any towing service. The insurance does not cover additional damage caused by driving under a flat tire, indirect costs caused by an outbreak, or additional damage to the vehicle or third parties. Voluntary and additional windshield insurance eliminates the customer’s deductible in the event of a rock hit or a broken windshield. Both insurances mentioned in this section (2.2.d.) are valid only if they have been paid for in the payment service before the start of the booking.
e. The customer is obliged to compensate in full for damages outside the above-mentioned insurances, such as damage to the vehicle upholstery. The customer is obliged to compensate the rental company in full without any deductible, even if the damage is caused by any of the following: overloading, smoking in the vehicle, driving with over- or under-inflated tires, using the wrong fuel, driving while intoxicated, snow damage, driving in areas too tight for the vehicle or other negligent or incorrect use of the vehicle, eg knocking the car when opening doors or handling cargo.

3. PAYMENT OF RENT

a. Vehicle rental will be paid through the booking system at the beginning of the booking.
b. The rental company has the right to withhold the customer’s payments and guarantees if the customer has previous unpaid invoices to the rental company.

4. OBLIGATIONS OF THE RENTAL OFFICE

a. The rental company shall ensure that the vehicle can be picked up by the customer at a serviceable and agreed time. Guidance on the use of the vehicle will be provided upon request, if possible.
b. If the pick-up of the vehicle is delayed due to the rental company and the customer has not been informed sufficiently in advance, the customer may demand compensation, a discount or cancel the contract. The maximum amount of compensation is limited to the rent for the rental period.

5. VEHICLE FUEL AND MAINTENANCE OBLIGATIONS

a. The vehicle is rented and returned fully refueled. It is the customer’s responsibility to ensure that the correct type of fuel is used in the vehicle. At the end of the rental, the customer is obliged to refuel the vehicle to the full, regardless of the length of the drive.
b. If the customer returns the vehicle without refueling, the rental company will charge the customer the price of the missing fuel and a fine in accordance with the valid service price list.
c. The customer is fully responsible for any damage caused by the use of the wrong fuel or other fluid, spare part or accessory.
d. The engine oils, coolant and tire pressures must be checked regularly by the customer.
e. Windshield washer fluid is not included in the rental price. The customer is obliged to add windscreen washer fluid if necessary. When winter speed limits apply, the windshield washer fluid added to the washer fluid reservoir must be frost-resistant. The customer is obliged to compensate for frost damage caused by frost due to the use of the wrong type of windshield washer fluid.

6 . CUSTOMER'S RESPONSIBILITIES IN THE EVENT OF FAULTS OR DAMAGES

a. The customer is obliged to report all theft and traffic damage to the rental company and the police at all times. The customer must submit a report made by the police to the rental company. If the customer has not reported to the police, he or she will also be fully liable for any damage to the potential counterparty.
b. The customer must immediately notify the rental company of any defects in the vehicle in order to agree on further action. If the customer fails to notify, he is obliged to reimburse the additional costs caused by the delay in correcting the defect. The customer does not have the right to repair or rectify any defects in the vehicle or demand compensation from the rental company without a separate agreement.
c. The customer must provide the rental company with a damage report for all damage events. If the customer does not submit a claim, the rental company has the right to charge the customer in full for all damages.

7. RENTAL AGENCY'S LIABILITY IN CASE OF ERRORS

a. If a technical defect or other material defect that prevents the use of the contract during the rental period occurs in the rented vehicle or rental system, the customer may request that the defect or defect be rectified or the rent reduced.
b. The customer may demand the termination of the entire lease if the defect or error is so great that it completely prevents the use of the vehicle during the rental period and the rental company does not provide the customer with an alternative vehicle. The contract cannot be terminated if the error can be rectified within a reasonable time or if the rental company replaces the vehicle with a similar vehicle. The rental company is not obligated to reimburse the customer for the costs caused by the error or defect, nor for the costs incurred if the customer continues his journey in another vehicle.
c. The rental company’s liability is limited to the amount of rent paid for the vehicle.

8. RETURN OF THE VEHICLE AT THE END OF THE RENTAL

a. The customer is obliged to return the vehicle in accordance with the contract. Any changes to the return period must always be agreed in advance, and it is not always possible to extend the rental period. If it is possible to extend the contract on behalf of the rental company, the charge will be determined in accordance with the valid price list. The customer can continue the reservation directly from the reservation system if no other reservations are known in the vehicle.
b. If the customer returns the vehicle late, he will be charged a delay penalty in accordance with the valid service price list. The rental company will also report any unreturned vehicles to the police.
c. The rental is determined according to the original agreement, even if the customer returns the vehicle before the agreed time, unless otherwise agreed. The customer is not entitled to a refund for services paid for but not used.
d. The customer is obliged to notify the rental company of any defects or damage that may have occurred in the vehicle at the latest upon return. If the customer fails to comply with its notification obligation, the insurance cover expires and the customer will be charged for any additional damage that may result from the failure.
e. The customer agrees that a representative of the rental company is not inspecting the condition of the vehicle when the customer picks up or returns the vehicle. The customer undertakes to photograph the vehicle from all directions at the time of pick-up and upload them via the reservation system to VRUM’s VRUM server during the activation phase of the reservation. If for one reason or another the images cannot be downloaded at the moment, the photos must be sent to info @ vrum .fi. If the customer’s telephone or camera does not work, he is nevertheless obliged to document the damage and notify the rental company.
f. Returning the vehicle in violation of the instructions will be considered a delay and the matter will be dealt with in accordance with Section 8.b. until the vehicle is parked in accordance with the rental instructions and in good condition. The customer undertakes to return the vehicle to the place specified by the rental company and, in possible exceptional cases and arrangements, to request separate instructions from the rental company for the return.
g. Regardless of the original end date of the lease, the lease and the ownership of the vehicle are deemed to continue until the start of the next customer’s lease. As the holder, the customer is responsible for any penalty charges incurred after returning the vehicle, such as charges for incorrect parking. To avoid penalty payments, the customer has the option to move, refuel or clean the vehicle in accordance with the rental terms and instructions until the start of the next rental. An additional fee will be charged for the additional time used. In the event of damage, the customer’s liability is limited to Section 8.e. to the situation shown by the photographs taken at the time of return.
h. The customer is obliged to return the vehicle in accordance with the instructions and in accordance with the general traffic and parking rules. The vehicle must not be returned to the area where the transfer request is valid or will take effect within three days. Even if the vehicle was incorrectly parked at the time of pick-up, this does not change the customer’s responsibility to ensure proper parking at the time of return.

9. RENTAL CANCELLATION AND MODIFICATION

9.1. Cancellation

a. In the event of cancellation, the rental price paid by the customer minus any credit card payment costs will be refunded to the payment instrument used by the customer within four (4) banking days if the cancellation is made at least 48 hours before the start of the rental. If canceled less than 48 hours, 25 % of the rental price will be charged. For cancellations of less than 24 hours, 75 % of the total price of the reservation will be charged.
b. If the customer provides the rental company with incorrect personal data or tries to take possession of the vehicle without the rental company’s approval, the rental company is not obliged to refund any payments made to it.

9.2. Modification

a. In the event of a modification, at least 48 hours before the start of the rental, the changes will be free of charge if the vehicle is available at a later date and the final rental price is the same. When the rental price becomes larger, the customer must pay the difference in the rental price. For cheaper rentals, the surplus will not be refunded.
b. For changes of less than 24 hours, the rental company will charge an additional fee equal to 25% of the total rental price. If modified rental price becomes larger, the customer must pay the difference between the rental price. For cheaper rentals, the surplus will not be refunded.

9.3. Cancellation protection

a. Cancellation security gives the customer more flexible conditions to change or cancel a booking. Cancellation security can only be purchased at the time of first booking. Eg. upon transfer of the reservation, cancellation security can no longer be purchased.
b. Cancellation of the reservation is free of charge 24 hours before the start of the rental. For cancellations of less than 24 hours, the charge is 25% of the rental price.
c. The reservation can be changed free of charge once before the start of the rental. The following changes apply to Section 9.2. terms.

10. TERMINATION OF THE LEASE AGREEMENT

If the customer violates the terms of the contract or the rental company considers that the customer is unable to comply with the contract or use the vehicle he has rented properly, the rental company has the right to terminate the contract. The rental company also has the right to terminate the contract if the vehicle has been damaged due to, for example, a crash or theft to such an extent that its rental cannot be continued. In these cases, the customer must return the vehicle immediately to the rental company.

11. OTHER TERMS

a. The customer must have a valid driving license, the driving license category of which entitles to drive the rented vehicle, and the customer must be fit to drive. The customer is responsible for ensuring that any person entered in the reservation as an additional driver is fit to drive and has a valid driving license whose driving license category entitles him to drive the rented vehicle. The customer is obliged to provide information about these rental conditions to the person to whom he or she will hand over the rented vehicle if the contract so permits. The customer who has made the rental is always the owner of the vehicle himself and is responsible for everything that is done and happened to the vehicle, regardless of who drives the vehicle.
b. The customer agrees that he or she may be photographed with a surveillance camera when picking up or returning the rented vehicle. The customer agrees that the location of the vehicle and the route driven can be located with a GPS locator and recorded at any time during and after the rental.
c. The rental company has the right to check the personal data provided by the customer and, if necessary, collect information from other registers in order to determine the terms of the contract. The rental company has the right to ask the customer for more detailed information about his / her identity before handing over the vehicle.Due to the financial risk, VRUM VRUM Oy does not rent vehicles to customers who have valid payment default events in their credit report.
d. The rental company maintains the rent . vrum .fi and corrects any errors in the service to the best of its ability. However, if there is an obvious error in the service, for example in the price, description or any detail, the rental company reserves the right to cancel the reservation or offer the customer a replacement option that he considers reasonable.

12. SETTLEMENT OF DISPUTES

If the dispute concerning the agreement cannot be resolved, the customer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the customer must contact the local council’s consumer advice (www.kuluttajaneuvonta.fi).
Disputes between the rental company and the customer are mainly resolved through negotiations. Disputes taken to court must be brought at the rental company’s domicile in Vantaa.